Now Hiring - Call Center Representative in Miami Lakes, FL

About us:

HEART. It is the driving force of our commitment to serving others with empathy, respect, and dignity. CareMax, is committed to providing the best that medicine has to offer with quality healthcare for those who need it most, our seniors. Join our team and experience it for yourself. We are Health with Heart.

You can count on us to provide you with resources and opportunities to grow and be your best, while contributing to our mission to improve lives through kindness, compassion, and better health. This is what we offer:

· Access to continual education through CareMax University

· Starting with 18 days of Paid Time Off

· 8 company paid holidays

· 401(k) plan with company match

· Comprehensive medical package

About the position:

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Handles in a professional, courteous, and timely manner inbound and outbound calls.
• Assist patients by scheduling, canceling and/or confirming medical provider appointments and Transportation (if applicable).
• Scheduling of appointment must be in accordance with established Provider Scheduling rules.
• Attentively listens and screens calls to identify caller’s needs and provides guided assistance as needed, re-directs caller (if appropriate) to respective team(s)/Queue(s).
• Addresses callers needs which may include resolving issues and educating caller.
• Representative escalates unresolved issues to respective Management team.
• Representative works within defined parameters which defines work expectations.
• Multi-tasks which include the use of multiple computer applications simultaneously.
• Updates required Patient Profile fields when necessary via appropriate Enrollment Change form.
• Meets established Departmental Metrics (Qualitative and Quantitative).
• Takes messages for Providers and/or respective Medical Center personnel and documents message/Callers request via Task function in Nextgen and/or e-mail.
• Ensure respective voicemail messages are reviewed by 12:00 noon and end of day and addressed.
• Participate in Staff and Educational Meetings.
• Other duties as assigned.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Handles in a professional, courteous, and timely manner inbound and outbound calls.
• Assist patients by scheduling, canceling and/or confirming medical provider appointments and Transportation (if applicable).
• Scheduling of appointment must be in accordance with established Provider Scheduling rules.
• Attentively listens and screens calls to identify caller’s needs and provides guided assistance as needed, re-directs caller (if appropriate) to respective team(s)/Queue(s).
• Addresses callers needs which may include resolving issues and educating caller.
• Representative escalates unresolved issues to respective Management team.
• Representative works within defined parameters which defines work expectations.
• Multi-tasks which include the use of multiple computer applications simultaneously.
• Updates required Patient Profile fields when necessary via appropriate Enrollment Change form.
• Meets established Departmental Metrics (Qualitative and Quantitative).

Come join the CareMax family and be part of Health with Heart. Help us continue to change lives every day!

CareMax provides equal employment opportunity to all applicants and employees. No person is to be discriminated against in any aspect of the employment relationship due to race, religion, color, sex, age, national origin, disability status, genetics, citizenship status, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Miami Lakes, FL 33014: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Microsoft Office: 1 year (Preferred)
• Sales: 1 year (Preferred)

Work Location: One location